You've got questions, and we've got your answers.
Explore our FAQs below, and contact us to learn even more!
FAQs
Can I pay my rent online?
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
Is the community gated?
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Does the property have onsite security?
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Is there covered parking or garage parking?
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Do the units have laundry hookups?
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Do you offer short-term leases?
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Is there a pool?
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
What breeds of dogs do you allow?
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Other than dogs what animals do you allow?
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
I have more questions, who do I call?
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
How do I see an apartment?
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
What stores can I pay my rent at with the payment voucher?
Walmart
Can we split payments between different cards?
Yes
How much is the late fee?
10% of the monthly rent
How do I pay my rent online after moving out?
Rent can be paid through the resident portal or Cashier's check, money order.
Can I pay with a money order?
Yes
Why is there a convenience fee when making a payment with a credit card?
The convenience fee is required due to the site using a 3rd party collection company.
What time can I pick up keys on move-in day?
Keys can be issued after 2pm.
Why do I have to pay the whole day if I am picking up keys at 5:00pm?
The resident is responsible for the rent when keys are issued.
Does your community have an elevator for use?
No
Does the community offer a contactless move-in?
Yes
When does towing get enforced?
After 6pm or if instructed by the business office to tow.
What towing company is used?
MPS-Metro Parking Solutions
Where is guest parking located?
Throughout the community it is marked as visitor parking.
How do I get an assigned parking spot?
Contact the business office to rent parking spots.
How do I register my work vehicle in addition to my personal vehicle?
MPS- scan bar code and complete resident information.
Are garages available?
No
How much are carports/garages?
Carports discounted to $20 reserved parking $45
What amenities are available to be reserved?
The outdoor bar area with grills, TV and fire pit.
What are the reservation fees for amenities?
$100 for 5 hours
What are the pool hours?
10am-10pm
What are the fitness center hours?
Open 24 hours
How many guests can I have in the amenity areas?
2 guest per resident
How can we go about getting equipment updated?
Contact the business office with equipment suggestions.
Are there any restrictions on pool or clubhouse usage for residents?
Yes, it's listed in the community policies
Can I use the gym or pool after-hours?
Yes
Does the community have package lockers?
Yes
Does the office hold packages for residents?
No
What do I do if my package is missing?
Contact the company the package was purchased from
Do I have to register with package locker services prior to moving in?
Yes
Are there quiet hours in the community?
After 10pm
How do I report a noise complaint?
Contact the police if after hours. Contact the business office during office hour.
What’s the procedure if neighbors continue to be loud?
The neighbor in violation will receive a notice to vacate.
Is there a courtesy officer onsite to handle noise complaints?
No
Can I be fined for excessive noise?
Yes
Is there 24/7 surveillance in the community?
No
Are there cameras in the parking lot areas?
No
Can we add security cameras to our front/back doors?
Yes
Are utilities included with rent?
No
Are water bills allocated to residents?
Yes
What electric providers are available?
Whatever company you choose. Contact Choose Texas power.org
Does your community offer gas or electric connections?
No
Where can my guests park?
In visitor parking only.
Can my guest receive packages?
No
Are there any restrictions on the number of guests?
Yes
Do I need to notify the office when I have guests?
Yes
How do I request pest control?
Contact the business office t be added to the list.
Can I transfer because I have a pest control issue?
No
What is the cost  for bed bug treatment?
The cost is $398.00 for a minor infestation.
What days do pest control vendors come?
Monday
Can additional services be requested?
Yes
What days does valet trash come?
Monday-Friday
Where are the trash bins located on site?
The out skirts of the community
Do I need a specific size bag for valet trash?
Yes
Can I opt out of valet trash?
No
Does your community offer recycling?
Yes
Does valet vendor offer recycling?
Yes
What are the requirements for recycling that the valet vendor has?
All boxes must be taken apart and taped together
How are community events communicated to residents?
Email, Text and Community Page
How often are events held?
Twice per month
Can I bring my friend to the event?
Yes
Can I suggest or organize a community event?
Yes
How do I add or remove a pet?Â
Contact the business office
Are there breed or size restrictions on pets?
Listed in the criteria.
What are the pet fees?
$400-pet fee, $25 pet rent
Is there a policy on hanging items on walls or ceilings?
Yes-all holes must be patched at move out.
Will I get charged for making nail holes?
Yes
Can I mount my TV?
Yes
Am I allowed to paint the walls?
Yes-with management approval
Can I install additional shelving or fixtures?
Yes
Are there restrictions on the types of alterations I can make?
Yes
Is there an emergency contact number for after-hours issues?
Yes
Are fire extinguishers provided in each apartment?
Yes
Are there specific evacuation routes for my apartment?
No
What happens if I get three lease violations?
You will receive a NTV notice and requested to move.
Will violations affect my rental history?
Yes
Can a lease violation be removed from my record?
No
How are lease violations communicated?
In writing, emailed and mailed or in person delivery.
Who do I need to speak with for concerns?
The Community Manager
Who should I contact if I feel like the office staff is not cooperating?
Portico customer care department.
Am I required to report any police reports to the office?
Not required but it would be helpful.
Can additional access remotes or keys be requested?
Yes
What are the fees for lost/broken access remotes/keys?
$45-$65
Do I have to change out my own battery remote?
Yes
Can I rekey my apartment?
Yes-Must provide the office with a key.
Is there a limit to how many guests I can have?
Yes 2-per apartment
How do I register my guest’s vehicle?
MPS-website
Do I need to renew my guest parking pass?
Yes
Can my guest park in my carport?
No
How do I get additional guest parking permits?
MPS-website
Are there any restrictions on guest parking duration?
24 hours, guest pay $3.00 for parking.
Is internet/cable provided by the community?
No
What internet and cable providers service the community?
Spectrum
Are there any internet or cable installation fees?
Yes
Is the mail area under video surveillance?
No
Who do I contact if I am missing mail?
The post office
Can I check my mail when I move out?
No
Can the office check my mail if requested by lease holder?
No
What should I do if I receive mail for a previous resident?
Bring it to the office or place in the outgoing mail area in the mail center.
Do you have handicap apartments available?
No
Can the office install a ramp for my apartment?
No
Can I get a bigger toilet seat?
No
Can I request a handicap parking spot in front of my apartment?
Yes
Does the community offer private yards or green spaces?
Yes
Does the community manage lawn services for private lawns?
Yes
Are sprinkler services provided in areas of private yards?
Yes
Can I add in ground lanterns to my private yard?
Yes
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